Head of Track Experience & Hospitality

Deine Aufgabe

• Lead the Track Experience and Hospitality Team, overseeing all trackside hospitality and guest experiences for the Audi F1 project
• Strategically develop, plan and execute premium hospitality and memorable guest experiences at all touch points– in team hospitality, motorhome, Paddock Club and garage
• Develop and manage the end-to-end guest journey, covering pre-event communication, registration, arrival, on-site experiences, catering, logistics, transport and post event coordination
• Oversee and continuously optimize guest management processes, accreditation, including guest and event documentation, and on-site guest handling
• Set and implement VIP and Paddock Club service standards, ensuring exclusive and seamless experiences for high-profile guests
• Deliver a highly personalized and tailored service approach, ensuring a world-class service-level experience
• Ensure flawless execution of partner activations, special events, and hospitality engagements at the track
• Oversee specialized guest handling agencies, ensuring seamless guest management and hospitality services
• Proactively troubleshoot and resolve on-site challenges to maintain high guest satisfaction
• Maintain premium catering standards, collaborating closely with catering partners
• Develop and implement standard operational processes and procedures
• Continuously analyze performance, refine processes and drive operational improvements
• Implement quality control measures to maintain highest execution standards
• Manage budgeting, cost control and financial planning for hospitality and guest experience operations
• Ensure cross-functional collaboration and project management with internal stakeholders and external vendors
• Manage external vendors and contractors, ensuring their performance aligns with project requirements

Dein Profil

• 8+ years of experience in event management, guest experience or hospitality management (preferably in motorsports or luxury hospitality) 
• Strong leadership skills with experience in team management, agency coordination and stakeholder engagement
• Expertise in guest handling, concierge-level service and guest journey optimization
• Strong event and project management skills
• Pro-active problem-solver with ability to adapt to high-pressure, face-paced environments
• Strong service mindset, ensuring world-class experiences
• Experience in leading cross-functional teams and managing multiple internal and external stakeholders 
• Understanding of Formula 1 and motorsport culture, along with experience in premium brand environments and engagement dynamics
• Willingness to travel and work irregular hours, including weekends and holidays
• Excellent interpersonal and communication skills 
• Fluent in English, proficiency in additional languages is an advantage
• Proficient in standard office software

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